Matt's Resume

Matthew S. Shejen

Springfield, MA 01118
E-mail: smash@shejen.com

EXPERIENCE:

Assistant Vice President, MetLife, Bloomfield, CT  Current

  • US Sponsored Direct Marketing & Latam Finance 2006-Current
  • Direct staff of Project/Process Directors(s) who provide project and process support to our country and regional partners
  • Primary contact for product development issues and guidance for countries
  • Govern all international product development process including, pipeline mgmt, strategy, documentation, and training (Individual and Institutional)
  • Owner/developer of the international product development database(s) (International Product Online Database (I.P.O.D)) : Individual, Institutional, Underwriting, Claims (750 Users)
  • Coordinate and lead Product related Projects (Project Central database (PC)) 
  • Lead and Assist in special projects, strategic initiatives and International mergers and acquisitions
  • Act as a project manager and/or coordinator for product management initiatives such as audits, process enhancements, database builds and continuous improvement initiatives

Director of International Process, MetLife Hartford, CT
MetLife International 2006-2012
  • Owner of all international product development process
  • Manage International product development process for 16 countries, Argentina, Australia, Belgium, Brazil, Chile, China, Hong Kong, India, Japan, South Korea, Mexico, Poland, Taiwan, United Kingdom.
  • Primary contact for product development issues and guidance for countries
  • Primary owner of the international product development databases, Individual and Institutional
  • Primary owner for all documentation or updates on process related materials
  • Primary Driver for process consistency for both individual and institutional business
  • Owner of all process related metrics
  • Act as a project manager and/or coordinator for multiple initiatives
  • Act as a consultant for business operations. Topics include: process management, product development, capacity planning, quality practices, metrics, process improvements, etc.
  • Champion standardization of process mapping within lines of business via business process framework
  • Act as an advanced facilitator for high level department meetings, initiatives and projects
  • Create and conduct trainings on process management, process documentation, root cause analysis, statistics, process improvement, capacity planning, process mapping, continuous improvement, Six Sigma and Lean methodologies and other topics
  • Act as certified usability tester
  • Initiated, developed, and currently maintain website on learning and development for all international
Business Project Consultant, MassMutual Financial Group Springfield, MA
Enterprise Solutions 2005-2006
  • Develop, implement and monitor operational risk assessment for various lines of business
  • Act as a project manager and/or coordinator for multiple initiatives
  • Act as a consultant for business operations. Topics include: capacity planning, quality practices, metrics, process improvements, etc.
  • Assisted in standardization of process mapping within lines of business via business process framework
  • Act as an advanced facilitator for high level department meetings, initiatives and projects
  • Create and conduct trainings on root cause, statistics, process improvement, capacity planning, process mapping, continuous improvement, Lean methodologies and other topics
  • Act as certified usability tester (certification test June 14th)
  • Initiated, developed, and currently maintain website on data and root cause analysis
  • Achievements: - MassMutual Service Star 2005

Quality Assurance Consultant, MassMutual Financial Group Springfield, MA
Training, Quality and Communications 2004-2005
  • Assisted areas with implementation of Quality programs
  • Assisted with ECP coordination and documentation for, Life, Tax, TQC and PMO organizations
  • Acted as consultant for projects and initiatives within the department
  • Acted as a project manager and or coordinator for multiple initiatives
  • Acted as subject matter expert of Quality Assurance methodology
  • Consulted on industry best practices with regard to process improvement and Quality programs
  • Acted as a consultant for business operations. Topics included: capacity planning, quality practices, metrics, processes improvement etc.
  • Acted as liaison and owner of quarterly review of enterprise documentation repository
  • Conducted multiple Quality Audits for a variety of business areas and processes
Response Team Specialist, MassMutual Financial Group Springfield, MA
Process Improvement team 2002-2004
  • Assisted areas with workflow management
  • Conducted root cause to assist in reducing future spikes in work volumes
  • Acted as a project manager and or coordinator for multiple initiatives
  • Acted as consultant for projects and initiatives within the department
  • Assisted with the processing of excess work volumes for departments suffer from abnormal/seasonal work spikes
  • Areas of assistance included: Tax Services, Owner/Beneficiary, Financial Controls, Payment Services, Death Claims, Distribution Compensation, Conversions, Variable life, Fixed life etc.

Customer Service Analyst, MassMutual Financial Group Springfield, MA
Variable Life Policy Administration 2001-2002
  • Assist agents and customers in processing of Variable life products. This includes work events in Owner beneficiary department, and Tax department as well as the Variable life department.
  • Achievements:
    • MassMutual Productivity Medal (two times)
    • MassMutual Star Medal
    • MassMutual Platinum Points team award

EXPERIENCE CONTINUED:

  • Assistant Manager of Unity College Bookstore , Unity, ME 1999
  • Trip Leader, Unity College, Unity, ME 1999-2000
  • Manager, Office of Community Service, Unity College Unity, ME 1999
  • Data Analyst, MBNA Bank Camden, ME 1998

COMPUTER SKILLS:

 Skill Name
Skill Level
Last Used
Experience
Microsoft Word
Expert
Currently Used
11 years
Microsoft PowerPoint
Expert
Currently Used
9 years
Microsoft Excel
Expert
Currently Used
9 years
Microsoft Visio
Expert
Currently Used
5 years
Microsoft Publisher
Intermediate
Currently Used
4 years
Adobe Photoshop
Beginner
Currently Used
2 years
Microsoft FrontPage
Intermediate
2 years ago
4 years
Microsoft Project
Beginner
Currently Used
2 years

EDUCATION:

Villanova University, Villanova, PA
Six Sigma Green Belt, May 2007

Western New England College, Springfield, MA
MBA; Masters in Business Administration, May 2005
  • Concentration in Computer Information Systems (CIS)
Unity College, Unity, ME
B.S., Environmental Science, emphasis in Conservation Law Enforcement Dec 2000
  • Deans List 1997-2000
  • MBNA Merit Scholarship 1997-2000
  • Merit one Scholarship1997-1999
  • Community Service Trip Leader 1997-1999
  • Certificate of Ameri Corps National Service 2000
  • President's Student Service Award 2000
  • Planning Board Member of Day of Service

OTHER EDUCATIONAL INFORMATION:

  • Certified Usability Tester (Target completion: June 2006)
  • Maine Criminal Justice Academy, Maine Department of Public Safety 2000
  • Leadership Conference at Maine Maritime Academy 1999
  • Inland Fisheries and Wildlife Trapper Safety 1995
  • American Heart Association CPR 2000
  • Alert test for 100hour course January 2000
  • EMT-B certification 2000
  • Wilderness First Aid